We are here to help

Email us at contactakslaces@gmail.com and we will reply as soon as we can. Including your order number helps us answer faster.

Common questions

My fabric photo was not accepted

The app only analyses photographs of fabric. It will refuse a picture of a person, an object, a document, a screenshot, or a photo that is too dark or blurry to judge. Try again with:

• the cloth filling most of the frame;
• good, even lighting — daylight is best;
• no people, hands or objects in view;
• the camera held steady so the weave is sharp.

No lace was recommended

This usually means the photo was not clear enough for the fabric to be read. Retake it as described above. If it keeps happening, email us the photo and we will help you directly.

Where is my order?

Open My Orders in the app and select your order to see its current status — Pending, Processing, Shipped or Delivered. The status updates as your order moves. If it has not changed in some time, email us your order number.

I cannot log in

• Log out from Profile → Log Out, then sign in again.
• Check you are choosing the same method you registered with — Google or your phone number.
• If you registered with a phone number, make sure the SIM is in the phone so the SMS can arrive.
• Still stuck? Email us and we will check your account.

How do I choose the right length?

Lace is priced per metre. When you select a lace, choose the length you need and the price updates automatically. For help working out how much you need, email us with your garment and we will advise.

Can I change my delivery address?

Your address is saved when you place an order and can be edited from the delivery step of your next order. If an order has not yet shipped and the address is wrong, email us immediately with the correct details.

How do I delete my account?

In the app: Profile → My Account → Delete Account. This permanently removes your profile, saved address, uploaded fabric photos and order history. See our Privacy Policy for details. If you have already uninstalled the app, email us and we will delete your data for you.

How do I pay?

Payment is arranged directly with the shop after you place your order. The app does not take card payments and does not store payment details.

Contact us

Aks Laces & Patches
Attock City, Pakistan (online store)
Email: contactakslaces@gmail.com
Phone: +92 324 170 7228
Opening hours: Online 24 hours